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Ordering, Sizing & Caring for your cashmere

Important information about ordering

At Tolaga Bay Cashmere your order is not pulled from the shelf and put into a plastic bag along with everyone else's, we like to offer a unique personal service and your order will be knitted up in our factory especially for you. Because we knit to order please be aware that lead times will be confirmed on enquiry of your order.

Return and Exchange information.

We want you to love your Tolaga Bay Cashmere item, and if you are concerned about sizing, colour or how it fits on prior to purchase, please contact us directly, as we love to discuss with our customers to make sure they get the right garment, often we can send out a sample for you to try on! - so you can be assured its right for you.

If you do purchase something that isn’t quite right, you're welcome to return it for a refund or exchange within a 14 day period from dispatch date.

Please contact us directly at tolagabaycashmere@xtra.co.nz or +64 6 8626 746 with your intentions to return an item immediately, so we can help to assist you as best we can.

Items must be unworn and in original condition with garment tags attached and all original packaging including boxes, tissue paper, etc. Damaged, worn, Laundered or altered garments will not be accepted and will be returned to the customer.


Size guides

Womenswear

We are currently in the process of updating our website, and we will be adding a sizing guide for individual styles in the womanswear range.

In the mean time, if you have any sizing questions relating to a style or number of styles please contact us directly at:

TolagaBayCashmere@xtra.co.nz

Thank you


Menswear

Menswear Sizing Guide          
"cms"     Small Medium Large Xlarge XXLarge
               
Chest Measurement   54 56 59 61 64
Body Length:   66 68 70 72 73.5
               
Chest Measurements are measured lying the garment on a flat surface,
from left arm hole point to right arm hole point.      
 

 

Caring for your cashmere

Hand-wash in luke-warm water using a small amount of wool wash, and then spin on high speed in the washing machine to remove excess water. Hang to dry on a line, or tumble dry on warm to cool temperature. Press lightly with a full steam iron.

The more you wash your cashmere the softer it becomes and the better it looks. Treat it like your hair, regular washes keep it in good condition.

Wash your cashmere before you put it away for summer – even if it “looks” clean. This will protect it from moth larvae that will munch on any dirt or food caught in the fibre. A couple of drops of moth repellent added to the rinse water will do the trick. A cake of soap in your woollies draw is also deterrent for moths. Purchase our moth repellent.